|Supporting the Contact Center section across the entire network by handling inbound phone calls from customers and providing Informa services so that tion on products and services; processing flight and holiday reservations, modifications and cancellations; promoting other ancillaries and sales and customer satisfaction are maximized; ensuring productivity is consistent with set measures and policies and procedures adopted by the company. Call Center Agent Jobs in Air Arabia|
|Position||Call Center Agent|
|Education & Requirements||A high school diploma or equivalent is required
Ability to use Microsoft Office and other technology tools.
English & Urdu are my native languages.
There are no problems with hearing or articulation.
|Role of Position||The role does not require previous experience; however, any experience would be an advantage.
Ability to channel market trends into effective customer care solutions
Ability to communicate effectively to build sales and marketing techniques.
Having the ability to understand customers’ problems and direct them in the right direction.
Long-term commitment and ability to work under pressure.
Able to identify problems and respond immediately to customer complaints, angry customers, and special requests.
Contributes to and delivers on business strategy and KPIs
|Responsibilities||Responds to customer inquiries, requests, and complaints in a positive, effective manner while maintaining the company’s branding and corporate image.
Responds timely and accurately to customers’ enquiries, requests, and complaints regarding all kinds of inquiries, requests, and complaints.
Processes travel bookings, modifications, and cancellations; provides accurate information about the company’s products and services.
Call Center Agent Jobs in Air Arabia Fly Jinnah